Terms & Conditions
Femina Clothing is a trademark of SHOPPIPEDIA LTD, a company registered in United Kingdom, under the registration number 111 44 246. Our registered office and main trading office address is 6, Limetree Drive, Ipswich, United Kingdom, IP3 8XD.
This page tells you the legal terms and conditions ("Terms") on which we sell any items ("Items") on the website ("Site") to you. Please note these Terms only apply to the purchase of Items on the Site.
Please ensure to read these Terms carefully and make sure that you understand them before ordering any Items from the Site. Please note that before placing an order you will be asked to agree to these Terms. By placing an order, you confirm your acceptance of these Terms.
You should print a copy of these Terms or save them to your computer for future reference.
These Terms can be amended from time to time. Every time you wish to order Items, please check these Terms to ensure you understand the Terms which will apply at that time.
We reserve the right to amend these Terms from time to time. These Terms were most recently updated on 26 April 2018.
Terms of the Contract
The contract is formed between you and us. Our shopping pages will lead you through the steps needed to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order.
Please take the time to check the details of your order at each page of the order process and before clicking “Confirm and Pay”, as you will not be able to make any changes to your order after this point.
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted as all orders are subject to availability and acceptance by us. Once your order has been accepted, we will notify that by sending you an email that confirms that the Items has been dispatched.
Please note that Items are subject to availability. As there is a delay between the time when the order is placed and the time when the order is processed, the stock position relating to particular items may change. If an Item becomes out of stock, we will notify you as soon as possible and you will be refunded where we have already taken payment.
We reserve the right to refuse an order for example if the Item you have ordered is unavailable or out of stock, if we are unable to obtain authorisation of payment, if there is an error in the product information including price or promotion or if we suspect fraudulent activity.
If we are unable to supply you with an Item in these circumstances, we will inform you of this by e-mail. If you have already paid for the Items, we will refund you the full amount including any delivery costs charged as soon as possible.
If you are contracting as a consumer, you may cancel a Contract at any time within fourteen days, beginning on the day after you received the Items. In this case, you will receive a full refund of the price paid for the Items in accordance with our Returns Policy.
Items on the Site
Images of the Items on the site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Items. Your Items may vary slightly from those images.
All sizes and measurements of Items are approximate; however, we do make every effort to ensure they are accurate as possible.
We take all reasonable care to ensure that all details, descriptions and prices of Items are as accurate as possible. We reserve the right to refuse orders where information about Items has been mis-published, including without limitation prices and promotions.
All our Items are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any Items in a business or public environment.
We take all reasonable care to ensure that the prices of Items are correct at the time when the relevant information is entered onto the Sites.
Prices for Items may change from time to time without notice. However, these changes will not affect orders that have already been despatched.
The price of an Item includes VAT (or similar sales tax) (where applicable) at the prevailing rate for which we are responsible as a seller.
Please note that the prices listed on the site are only applicable for Items purchased on the site and not through any other source.
The price of an Item does not include delivery and returns charges. You will be provided with details of our delivery charges during the order process. You can also see our delivery options and charges as well as information about charges for returning Items on our Delivery & Returns page.
If an order is placed and the item is on pre order please be advised that your whole order won’t be shipped until the pre ordered item comes into stock.
Please note that whilst we take utmost care in ensuring the content on the Site (including descriptions of the Items and associated services such as shipping, payment terms, offers and promotions and delivery timescales) are accurate the Site may at times contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore, reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Where this affects an order that you have already placed we will notify you of the error if it will impact upon your order. In this regard, we reserve the right not to fulfil any orders that you have placed based on information on the site that may contain errors or inaccuracies.
Price & Payment
The price payable for the Items shall be as shown on our Site. Prices advertised on the Site include UK VAT (or other similar sales taxes) but excludes delivery charges, which are shown separately when ordering and must also be paid in advance.
Payment shall be made by you by the means specified on the Site and shall not be deemed to be made until we have received cleared funds in respect of the full amount stated in the order. You can pay for Items (including the Delivery Service) on the Site using the following payment options: Mastercard, Visa, Visa Debit, Maestro, Solo and Electron cards.We also accept payments via PayPal.
We offer the 3D Secure service which provides you with a safer shopping experience when using your credit card online. You can register for the service when you reach the checkout process or by contacting your card issuer directly. This is a one off-registration process and you will be able to use the same password when making future purchases with us. Please note, dependent on your card issuer we may not be able to process your order if you do not register and a different method of payment may be required to complete your purchase.
Prices are subject to change without notice but changes will not affect orders which we have already accepted.
The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
Only one promotion code can be used per order.
All Items ordered remain our property until we receive full payment from you.
If you wish to cancel your order please contact our Customer Services at email@example.com. Please specify details of your order to help us to identify you including your name, address and order number. Please note, we can not cancel any orders if they have already been processed for shipping, however you can return your order for a full refund. You may return your Items by post within 14 calendar days from the day after the date you received your order. This right does not apply to Items that cannot be returned for hygiene reasons or Items where an applicable hygiene seal has been removed (e.g. underwear, swimwear, etc).
You must take reasonable care of the items. Whilst you may inspect the Items when they are in your possession you must not use them.
You will be responsible for returning the items to us including the cost of returning the items using a courier or other postal method.
You should return the Items in their original packaging wherever possible, as soon as possible after informing us of your wish to cancel. We will not be responsible for any loss or damage to Items that occur before they are returned to us including where they are lost or damaged in transit.
Please note if you do not wish to cancel your entire contract and just want to return some of the Items in your order you can return them in accordance with our standard returns policy.
The above does not affect your statutory rights.
You will be given various options for delivery of Items during the order process. The options available to you will vary depending on where you are ordering from. Please see Delivery and Returns page for further information on prices in UK and Worldwide.
Delivery charges will be applied in addition to the prices for the Items you are purchasing. The amount of the delivery charge will depend on delivery option you have chosen.
Please note that in addition to the Items and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. Please contact your local customs office for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes and in the event that you refuse to pay such duties and taxes and the order is returned to us, we will require you to pay any costs that we have incurred as a consequence.
You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your order is going to but also the name of the recipient. We cannot be liable for any delays to your delivery or delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.
We will make every effort to deliver your order within estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control for example, material shortages, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand. Please note delivery of your order may take longer during sale or other busy periods.
We are unable to deliver on public and bank holidays, Christmas Day, Boxing Day or New Year’s Day. On these dates, delivery will take longer than usual. Please allow an extra working day (i.e. Monday-Friday, excluding Saturdays, Sundays and public holidays) for each of these days when calculating the estimated delivery date and when choosing your delivery option.
Returns & Refunds
If you change your mind about any Items purchased, please contact us or return them to us (except beauty products, pierced jewellery, lingerie or swimwear if the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons) within 14 days of the order being delivered to you, provided:
- The Items are unworn and unwashed (and there are no signs of transfer of any make-up or other stains);
- If shoes, the Items are unworn and show no signs of wear;
- The Items have all tags attached and are returned with correct despatch and order information.
We will refund the price that you paid for the Items taking into account any discounts or promotions applied when you purchased the Items. The refund will not include any delivery charges you have paid. All refunds will be made using the same method of payment you used to purchase the Items.
Refunds will be processed within 7 days of being received, please allow a further 7 days for refunds to appear back into your account. All charitable products will be refunded at the cost price of that product.
The above does not affect your statutory rights.
If you are a consumer, you may only purchase Items from the Site if you are at least 16 years old. Otherwise you a parent or guardian must purchase Items from the Sites for you.
You agree not to use any Items purchased for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We only supply the Items for domestic and private use. If you are not a consumer you must obtain our prior written consent to purchase Items from the Site. Nothing in these Terms excludes our liability for death or personal injury caused by negligence, for fraud or any other liability that cannot excluded or limited by law.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by any act or event beyond our reasonable control.
We may transfer our rights and obligations under our contract with you to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
When you purchase Items from us, the contract formed is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.
If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
These Terms are governed by English law. This means your use of the Sites and any contract for the purchase of Items through the Sites; and any dispute or claim arising out of or in connection with the same will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction to settle any disputes arising out if these Terms or your use of the Sites.
If you have any questions about our Terms or Sites please contact our Customer Services.
These Terms set out how you may use the Site and the content within it, both when you are a registered user with a Femina Clothing(“Account”), or when you use the Site as a guest (i.e. where you use and/or browse the Site without logging into the Account) . Use includes without limitation accessing, browsing (with or without purchase), or registering to use the Site or submitting any contributions (defined below).
These terms also set out how you may interact with us on our official social media accounts (including without limitation our accounts on Facebook, Twitter, Instagram, Snapchat and Youtube) (“Social Media”). Interacting in this context includes without limitation: joining our official Femina Clothing group/page, following us, “liking”, “retweeting”, or writing a comment in relation to a page, or submitting a Contribution (defined below) on the Social Media.
The Site and the Social Media shall together be referred to as the “Services” in these Terms.
You are also responsible for ensuring that all persons who access the Services through your internet connection are aware of Our Terms and that they comply with them.
We reserve the right to amend these Terms from time to time. The Terms were most recently updated on 26 April 2018.
You must regularly review the Personal Details provided and change any details where your circumstances change e.g. where you change your address, email address or name. It is your responsibility to ensure your Personal Details are kept accurate and up to date. It is important that your details are kept accurate and up to date to ensure we can tailor our services to you and ensure our service is as efficient as possible for you, for example, we will use your details to pre-populate fields your Personal Details in the checkout process when you are logged in.
We will make available to you on your Femina Clothing Account your Personal Details and your order history (i.e. details of orders you have placed on our Site). You must always log out of your Account after you have finished. This will prevent unauthorised persons from accessing your Personal Details and your Account Details.
We reserve the right to close / disable an Account if you are considered to be using proxy IPs (Internet Protocol Addresses) in order to attempt to hide the use of multiple accounts, or your use disrupts the services we provide in any way or if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
Intellectual Property Rights
The intellectual property rights in the Services (including without limitation the content and software used in the Services) remains our property or the property of or licensors (as applicable). These rights are protected by copyright, treaties and laws around the world and are expressly reserved.
Any use of the Services, including without limitation copying, storing in whole or in part, for a commercial use is prohibited without our prior written permission.
You may print off one copy, and may download extracts, of any page(s) from the Site for your personal use.
You must not:
- Use any part of the content on the Services for commercial purposes without obtaining a licence to do so from us;
- Modify the paper or digital copies of any materials you have printed off or downloaded from the Services in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which is provided on the Services;
- Modify, translate, reverse engineer, decompile, disassemble, or create derivative works based on any software or accompanying documentation supplied by us or our licensors on the Services;
- Use or otherwise reproduce the “Femina Clothing” name and/or logos (or any marks which are colourably similar) without our prior written consent.
Our status (and that of any identified contributors) as the authors of content of the Services must always be acknowledged.
Your Interaction with us on the Social Media may involve you submitting content, a photo or video of you (“Your Content”). By Interacting with us on the Social Media you hereby grant us a non-exclusive, transferable, royalty-free, worldwide licence to use Your Content on the Social Media and on other sources notified to you on the relevant Social Media page. This includes without limitation a licence to use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display Your Content (or any part of Your Content) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. Use may also include sharing Your Content with trusted third parties.
If you print off, copy or download any part of the Services in breach of these Terms, your right to use the Services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Limitation on Liability
Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Services or any content on them, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, the Services or use of or reliance on any content displayed on the Services.
Please note that we only provide the Services for domestic and private use. You agree not to use the Services for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Services or to your downloading of any content on the Services, or on any website linked to the Services.
We do not guarantee that the Services will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access the Services. You should use your own virus protection software.
You must not misuse the Services.
You must not, in relation to the Services: introduce viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful or in breach of confidence or is any way offensive or obscene attack the site via a denial-of-service attack or a distributed denial-of service attack; commit or encourage a criminal offence; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights (including without limitation intellectual property rights); send any unsolicited advertising or promotional material / “spam”; attempt to affect the performance or functionality of any computer facilities access through the site hack into any aspect of the Services; and/or corrupt data. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use of the Services will cease immediately.
You must not use the Services for any commercial purposes (including without limitation using automated systems or software to extract data from the Services) without our prior written consent.
By interacting with us on the Social Media (including without limitation joining our official Femina Clothing group/page or following us on the Social Media, “liking”, “retweeting”, “reposting”, writing a comment in relation to a page on the Social Media) (“Interacting” or “Interaction” (as applicable)) you are consenting to our interaction with you on the Social Media and the processing of your information accessed on the Social Media.
The information about you that may be collected when you Interact with us on the Social Media may include without limitation your name, your user profile, your age, your preferences, choices and viewpoints with regards to the topic or subject matter of the relevant Social Media page, your photos and other images and your videos.
Your Interaction with us on the Social Media may also involve you submitting a photo or video of you (“Your Image”).
Please let us know if at any time you wish us to stop interacting with you on the Social Media or using any of your information on the Social Media by contacting us at the details set out below.
By Interacting with us (whether on the Site, Social Media or otherwise) you consent and grant to Femina Clothing a perpetual, worldwide, royalty-free license to use Your Image and Contributions for the purposes of promoting, advertising and endorsing Femina Clothing and its goods and services, including without limitation for the purposes of your participation in any promotional activity for the same, and in any media including without limitation television, Social Media, on our Site, in print and outdoor advertising materials. We may want to use Your Image and Contributions for additional purposes which will be detailed when we collect Your Image and/or in any promotional terms and conditions which will be featured separetly on each occasion.
You may submit reviews, profiles, images, videos, instructions, comments, questions, feedback, ideas, suggestions or other information or materials via the Site or on the Social Media whether relating to our Site, products, promotions or other matters upon which you wish to comment (collectively “Contributions”), as long as such Contributions comply with our contribution standards set out below (“Contribution Standards”).
By submitting a Contribution you agree that we and third party service providers acting on our behalf may contact you about your Contribution and use your Contribution.
Your submission of a Contribution grants to us an irrevocable, perpetual, royalty-free, transferable and sub-licensable right and licence to use, store, copy, reproduce, modify, edit, adapt, translate, delete, publish, translate, create derivative works from, perform, sell and/or distribute, such Contribution, and incorporate such Contribution into any form, medium or technology, whether whole or in part throughout the world without any compensation to you. By submitting a Contribution you waive all resale rights, performance and moral rights in the Contribution including without limitation your right to be attributed to the Contribution and the right to object to the derogatory treatment of the Contribution.
All Contributions will be considered non-confidential.
- be accurate (where they state facts);
- be genuinely held (where they state opinions);
- comply with all applicable laws.
Contributions must not:
- contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory;
- promote sexually explicit material;
- promote violence;
- promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
- advocate, promote or assist any illegal act, including, but not limited to, violence or computer misuse or the infringement of the intellectual property rights of any other person (including without limitation copyright, trade marks or database rights);
- be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
- be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
- be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
- give the impression that they emanate from us, if this is not the case;
- suggest any affiliation with us where no such affiliation exists;
- be made where you have been compensated or granted any consideration by a third party to make the Contribution;
- contain any computer viruses, worms or other potentially damaging computer programs or files.
FOLLOW and WIN competition on Social Media
These terms and conditions apply to the “FOLLOW and WIN” competition with give away, advertised on the Social Media official accounts of Femina Clothing on Facebook (@feminaclothing), Instagram @feminaclothinguk) and Twitter (@FeminaClothing) during the period from 16 November 2018 to 02 of December 2018.(“Posts”). The giveaways are prizes draw which offers entrants the opportunity to win clothes from femina Clothing collection, as indicated in each post. There will be three sessions of the competition, each session will be just One winner from all social media entrants. No purchase necessary. UK residents only.
1. Conditions of entry – To participate in this promotion you must satisfy the following:
1.1. You must be aged 16 or over; If you are not, you must have the permission of your parent or guardian to participate in this promotion. By participating, you confirm that you have obtained such permission;
1.2. You must be resident in United Kingdom;
1.3. Only one entry per person; bulk entries made by third parties are not permitted;
1.4. You are not permitted to enter if you are our employee or their direct family member or agent, or if you are otherwise associated with the Prize Draw;
1.5. You must agree to and comply with these terms and conditions; if you do not agree and/or comply you will not be eligible to participate and will be disqualified.
2. How to enter - to enter this Prize Draw you will need to:
2.1. Follow the FC Facebook / Instagram / Twitter Accounts;
2.2. Like the Post and Share / Retweet it and
2.3. Make a comment to the post (eventually specifying your size) (“Action”).
3. Entry period – You can enter the Prize Draw at any time between 09:00 (GMT) on 16 November / 23 November / 30 November 2018 and 23:59 (GMT] on 18 November / 25 November / 02 december 2018 (“Closing Date”) (“Entry Period”), as specified in our posts. Entries will not be accepted after the Closing Date.
4. Winner selection - All eligible entrants handles will be placed in a draw and one winner will be selected at random (“Draw”) after the Closing Date. Our decision as to the winner is final and no correspondence relating to the Prize Draw will be entered.
5. Prize - There will be 1 winner for each session of the competition and the prize for the winner will be as indicated in the post.
6. Winner notification – We will reply to the winning comment on the Post and the winner will be contacted by Facebook / Instagram / Twitter direct message on each wednesday after each session (21 November, 28 November, 05 december). The winner will be asked to confirm their social account handle, full name, age, postal address, email address and telephone number to claim the Prize and provide proof of identity where necessary. We reserve the right to disqualify you from the Prize Draw if you are unable to provide such details. The Prize must be claimed within 7 days of the date of our notification to you. If the Prize is unclaimed after this time we reserve the right to offer the Prize to another winner selected in accordance with these terms. If for any reason the winner chooses not to take up the Prize or any part of the Prize, we reserve the right to ask the winner to confirm this in writing and we will be able to retain or dispose of the Prize (or part of the Prize) at our own discretion.
7. Disqualification - We reserve the right to refuse to award the Prize or disqualify an entrant where there are reasonable grounds to believe there has been a breach of these terms and conditions or otherwise where an entrant has gained unfair advantage in participating in this promotion or won using fraudulent means. Late or incomplete entries which do not satisfy these terms and conditions will be disqualified and not be entered into the Prize Draw.
8. By entering into this competition, the Winner accepts to promote our page, by writing a post / posting a photo about the prize and tag our page.
9. Changes to the promotion - We reserve the right to cancel or amend the Prize Draw at any stage where we deem it necessary and/or there are circumstances outside our reasonable control which affects or could affect the proper operation of this promotion, and only where circumstances make this unavoidable, but will always endeavour to minimize the effect to entrants in order to avoid undue disappointment.
These Terms, their subject matter and their formation, are governed by English law. You and we both agree that the English courts will have non-exclusive jurisdiction to settle any disputes arising out of or in connection with the Services.