FAQ

IT IS NECESSARY FOR ME TO REGISTER AN ACCOUNT IN ORDER TO BUY AN ITEM?

Not necessary. You can also place orders as GUEST and we will treat your order as carefull as for any other client, once your payment has been confirmed. Please remind to fill in all information needed for the delivery process. Altough your registration is not an obligation, we strongly encourage you to register an account, as you can benefit from the 4 advantages as a registered client:

  • -you can keep track of your order's delivery status at any time
  • -you can change or cancel your order
  • -you can use your previous purchase history to become eligible for our periodical Loyal Clients offers
  • -you can benefit from the 10% discount for the first purchase, with the discount code WELCOME10

CAN I AMEND MY ORDER?

As we try and get orders out as quickly as possible we can’t always guarantee we can amend an order. If you have made a mistake with the order please fill out the contact form on our contact page and one of our advisors will assist you.


I FORGOT TO PUT MY DISCOUNT CODE IN, WHAT CAN I DO?

Unfortunately once an order has been processed we are unable to add the discount code. 


HOW MY ORDER WILL BE SHIPPED?

We use three delivery services for the moment: Standard UK, Next Day Delivery UK and Standard International delivery. The Standard deliveries (UK and International) will always be processed and shipped by the next working day, unless there is a stock inconvenience. Please note if you order on a Saturday or Sunday the order will be despatched on Monday, except for Bank Holiday weekends when it will be despatched the following Tuesday. For UK delivery please allow us 3 to 5 working days, for standard international delivery this could go up to 7 or 10 working days, depending on the country of destination. Once your order has been shipped you will receive an email advising this. For next day delivery your item will be shipped the same day - this service is available ONLY Mon-Fri, orders need to be placed before 3pm. For more information about it please see our page of Delivery & Returns


CAN I RETURN MY ORDER?

Of course! If you have changed your mind we are happy to refund your order, providing:

  • - Items must be returned within 30 days from the date you received your order
  • - Items must be in original packaging and unused, with no marks on them
  • - for more information about it please see our page of Delivery & Returns

HOW DO I RETURN MY ITEM(S)?

It's really simple to return your item(s). You just need to put the item(s) back into the delivery bag and reseal and then take it to the delivery supplier. We dont supply yet a pre-formatted return service, this will be on your charge. You can return items via your own method to the address below:


Femina Clothing
3a Matchless Close, Duston
Northampton, Northamptonshire
NN5 6YE
United Kingdom


If you opt for a refund, we will process the full transaction amount, excluding delivery charge. The return costs is on your charge.
Please ensure all returns are accompanied with a returns note. All returns will be dealt with within a 7 day period, please allow a further 7 working days for refunds to appear back into your account. Please make sure you retain your proof of return. We recommend you use a recorded service so your parcel can be easily tracked, as we cannot be held responsible for any lost parcels. We recommend that all customers retain a proof of postage receipt and keep this until you have been credited for your returned items.
We will email to confirm we have processed your refund. If you do not see this email please check your junk folder.
Christmas Returns - You can return your order for a full refund until 7th January 2020.


CAN I EXCHANGE MY ORDER?

Exchanges will be processed within 7 days of being received. Exchanges are subject to availability of stock. Please note that exchanges can only be offered for items that are the same item in either a different colour or size. We do not offer exchanges for different items. In case of an exchange, you need to take into consideration the resending of the items with all its postage costs.
*Please note we can only process UK exchanges. All international exchanges will be processed as a refund.


CAN I RETURN AN ITEM IF IT IS MARKED?

Please take extra care when trying on your new purchases, as unfortunately we can’t refund or exchange any items that are marked with make-up, fake tan, body lotions, roll-ups, etc or with perfume, body lotions etc smell traces.. All items must be returned with the tags still attached.


WHAT DO I DO IF MY ORDER IS FAULTY OR WRONG?

If your order is wrong or faulty please fill out the contact form on our contact page with your name, order number and item details. 


WHAT HAPPENS IF MY ORDER IS LOST, CAN I RECEIVE A REFUND?

In the unlikely event that you do not receive your order, we will process an investigation with the courier. Please note it can take up to 2 weeks for this to be investigated and you will need to wait for the outcome. If it is confirmed that the order was delivered we will not be able to offer a refund. However, if the investigation shows the order has been lost, we will offer you a re-order (stock dependant), credit or refund.


HAVE YOU RECEIVED MY RETURN?

At present we do not notify customers when we receive their return, you can use your postage receipt to track your order. We advise to allow up to 14 working days for a refund to be processed, once we process this we will send you an email.

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